> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hana.health/llms.txt
> Use this file to discover all available pages before exploring further.

# Enterprise Guide

> Platform overview, core features, and getting started guide for enterprise healthcare organizations.

## Platform Overview

HANA is an enterprise voice AI platform for healthcare patient engagement. The platform provides:

* **Voice-Based Patient Agents**: Autonomous AI agents that conduct clinical conversations with patients via phone and SMS
* **EHR Integration**: Bi-directional data exchange with Epic, Cerner, Athena, and other major EHR systems via FHIR R4
* **Clinical Protocol Engine**: Configurable conversation workflows for intake, screening, follow-up, and care coordination
* **Quality Assurance**: Automated conversation evaluation with LLM-as-judge and clinical team review
* **Analytics & Reporting**: Real-time dashboards for conversation outcomes, quality metrics, and ROI tracking

## Core Features

### For Clinical Teams

* Pre-configured protocols for 20+ specialties
* Validated assessment instrument administration (PHQ-9, GAD-7, AUDIT-C, etc.)
* Automated clinical note generation and EHR write-back
* Escalation queue with full conversation context for flagged interactions

### For Operations

* Automated patient outreach at scale (scheduling, reminders, follow-up, care gaps)
* CMS billing code capture for BHI/CCM qualifying conversations
* Staff time reduction through automated engagement workflows
* Real-time visibility into patient engagement metrics

### For IT & Security

* SOC 2 Type II, HIPAA, GDPR compliance
* SSO integration (SAML/OIDC) with enterprise identity providers
* Multi-tenant architecture with data isolation
* On-premises deployment option for data residency requirements

## Getting Started

1. **Discovery Call**: 30-minute call to understand your workflows, EHR system, and priority use cases
2. **Pilot Scope**: Select 1-2 protocols for initial deployment
3. **Integration**: Connect HANA to your EHR (3-5 days for standard EHR systems)
4. **Configuration**: Customize protocols, voice persona, and escalation rules
5. **Validation**: Test conversations with clinical team review
6. **Go-Live**: Phased rollout starting with 10-20% of eligible patients
7. **Optimization**: Continuous quality improvement based on production data

Total time to first live conversation: typically 18-25 days.

## Support

| Level      | Response Time         | Channels                        |
| ---------- | --------------------- | ------------------------------- |
| Standard   | 4 business hours      | Email, portal                   |
| Priority   | 1 business hour       | Email, portal, phone            |
| Enterprise | 30 minutes (critical) | Dedicated Slack, phone, on-call |